I have found that a great time for me to get the best sense of who someone truly is at their core means that I need to see them when times are hard. Sports brings some great examples of this where we hear platitude like “winning cures all” which means a bad locker room is fixed when the team is winning. However, I would argue that those locker rooms aren’t fixed, there is just tension that is no longer present but the underlying problems still exist.
We see this with leaders all the time. We see leaders ride good market conditions or maximize previous people’s good decisions but that hardly tells you who they are or who they will be when things are not going well.
Historically, we can see how this is important for leading a movement or to driving change because change is hard. There will be times where adjusting course is tough and people will question if the juice is worth the squeeze. There will be times where those who are not fully behind the shift that is being made question the actions, motives, and abilities of those leading this change. Knowing how people react when things are not going well is imperative to understanding how they will act as managers when these things are happening. Continue reading